Terms of service

These Terms of Service ("Terms") are entered into by and between you and Complyn LLC ("Company," "we," "us," or "our"). These Terms govern your access to and use of https://complyn.com and its subdomains, including any content, functionality, and services offered on or through them (collectively, the "Website"), and your access to and use of our vendor management platform and related services (collectively, the "Services").

Please read these Terms carefully before using the Website or Services. By accessing or using the Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Website or Services.

By using the Website or Services, you represent and warrant that you are at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the organization you represent.

1. Overview of the Services

Complyn provides a software platform designed to help teams manage vendors, vendor documentation, and related risk and oversight workflows. The Services are offered for business use.

We may update, modify, or discontinue portions of the Website or Services from time to time. We may also introduce new features or tools which will be subject to these Terms.

2. Account Registration and Security

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at legal@complyn.com if you suspect unauthorized access or use of your account.

3. Customer Content and Responsibilities

3.1 Customer Content

"Customer Content" means any data, information, files, documents, and other materials submitted, uploaded, transmitted, or stored in the Services by you or on your behalf, including vendor names, documents, and risk-related information.

You retain ownership of your Customer Content. You grant Complyn a limited, non-exclusive right to host, store, process, transmit, and display Customer Content solely as necessary to provide, maintain, and improve the Services and to meet our legal obligations.

3.2 Your Responsibilities

You are responsible for:

• The accuracy, quality, and legality of Customer Content

• Ensuring you have all rights and permissions needed to provide Customer Content

• Using the Services in compliance with these Terms and applicable laws

You agree not to upload Customer Content that contains unlawful material or violates third party rights.

4. Acceptable Use and Prohibited Conduct

You agree not to misuse the Website or Services. You will not, and will not attempt to:

• Use the Services for unlawful, fraudulent, or unauthorized purposes

• Interfere with or disrupt the integrity or performance of the Website or Services

• Probe, scan, or test the vulnerability of our systems or attempt to bypass security measures

• Introduce malware, viruses, worms, or destructive code

• Access the Services using automated means not authorized by us, including scraping or crawling

• Reverse engineer, decompile, or disassemble the Services, except to the extent prohibited by law

• Copy, reproduce, sell, resell, rent, or exploit the Services except as expressly permitted by these Terms

• Use the Services to collect or track personal information of others without proper rights and consent

We may suspend or terminate your access for violations of this section.

5. Subscription, Billing, and Payment

Certain features of the Services may require payment. If you purchase a subscription, you agree to pay all applicable fees as described at checkout or in an order form.

Unless otherwise stated:

• Subscriptions renew automatically at the end of each billing period

• You authorize us (and our payment processor) to charge your payment method for recurring fees, taxes, and other charges

• You are responsible for providing current payment and billing information

We may change pricing from time to time. If a pricing change applies to your subscription, we will provide notice in advance when required by law, and any change will apply at the start of your next billing period.

6. Refunds and Cancellations

Unless required by law, fees are non-refundable. You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period unless otherwise stated at checkout.

7. Third Party Services and Links

The Services may integrate with or link to third party services. We do not control third party services and are not responsible for their content, security, availability, or practices.

Your use of any third party services is governed by the third party’s terms and policies.

8. Intellectual Property

The Website and Services, including all software, designs, text, graphics, and other content (excluding Customer Content), are owned by Complyn or its licensors and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of these Terms.

You may not use our trademarks, logos, or brand elements without prior written permission.

9. Feedback

If you submit ideas, suggestions, or feedback, you grant us the right to use them without restriction or compensation, and without any obligation to you.

10. Availability and Changes

We aim to provide reliable Services, but we do not guarantee uninterrupted availability. We may perform maintenance, updates, or changes that may impact availability.

We may withdraw, suspend, or restrict access to the Website or Services in whole or in part for business, operational, legal, or security reasons.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, EVEN IF FORESEEABLE.

The above limitation does not apply to liability resulting from our gross negligence or willful misconduct and does not affect liability that cannot be excluded under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns from and against claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Website or Services

• Your Customer Content

• Your violation of these Terms

• Your violation of applicable law or third party rights

14. Termination

You may stop using the Services at any time.

We may suspend or terminate your access to the Website or Services immediately if:

• You violate these Terms

• Non payment of applicable subscription fees

• Your use creates a security risk or could harm the Company, Services, or other users

• We are required to do so by law

• As determined reasonably necessary

Upon termination, your right to access the Services ends. Sections that by their nature should survive termination will survive, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Time to File Claims.

15. Reliance on Information Posted

Information on the Website may be provided for general informational purposes. We do not warrant that any information is accurate, complete, or current. Your reliance on any information is at your own risk.

16. Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

No waiver of any term will be deemed a further or continuing waiver of that term or any other term.

17. Entire Agreement

These Terms and any policies referenced in them, including the Privacy Policy, constitute the entire agreement between you and the Company regarding the Website and Services and supersede prior agreements or understandings.

18. Governing Law

All matters relating to the Website, Services, and these Terms will be governed by the laws of the State of Idaho, without regard to conflict of law rules.

19. Time Limit to File Claims

ANY CAUSE OF ACTION OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE OR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES, OTHERWISE IT IS PERMANENTLY BARRED.

20. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on the Website and will be effective when posted, unless otherwise stated. Your continued use of the Website or Services after the effective date of an updated Terms means you accept the updated Terms.

21. Contact Information

All feedback, questions, and notices under these Terms should be directed to:

Complyn LLC
PO Box 445
Rigby, ID 83442
Email: legal@complyn.com